BOOKING FEES & CONSULTATION FEES

All booking fees are NON-REFUNDABLE.

All new clients and online bookings are required to pay a non-refundable booking fee to secure their appointment.

Your booking fee will be credited towards your appointment total, but it be FORFEITED if your appointment is cancelled, regardless of notice given.

Booking fee is non-transferable to another person. Consultations require a non-refundable booking fee, which will be credited to your appointment should you book.

If you book an appointment for an incorrect service, and we are unable to provide you with the correct service on the day of your appointment your booking fee will be forfeited.

Booking fees are transferrable 72 hours BEFORE your appointment time. Your booking fee is deductible from the total cost of service at your appointment.

Booking fees are non-transferable to another person.

RESCHEDULING + CANCELLATIONS

Any reschedules or cancellations made WITHIN 72 hours before your appointment will forfeit your deposit & you are required to pay 50% of your booked appointment service.

Should your appointment be rescheduled within our 72 hour cancellation period, the booking fee will carry over to your rescheduled appointment.

Appointments may only be rescheduled twice before your booking fee is forfeited.

No future appointments can be made until the cancellation fee has been paid in full.

If you are booked in for a large appointment time & need to change this to a smaller service, 48 hours prior to your appointment is required.

Any changes on the day will incur a 50% cancellation fee of the original booked service, on top of the service being provided

If you choose to cancel your appointment, a 100% cancellation fee will be charged.

NO SHOWS POLICY

No shows will be charged 100% of their booked service amount and any card on file will be charged.

First time clients to Bombshell Hair who ‘no show’ will not be able to re-book any future appointments with Bombshell Hair.

Bombshell Hair will, at their discretion, waive the policy where circumstances deem it necessary or reasonable.

CONFIRMATION POLICY

A confirmation text will be sent 1 week prior to your appointment via our booking system.

Please confirm your appointment. If we can not confirm your appointment 72 hrs prior to your appointment time, your appointment will be canceled and any booking fees will be forfeited.

A cancellation fee will also apply.

LATE POLICY

Please allow extra time to arrive at your appointment, if you are later than 10 minutes we will no be able to provide you with your full service.

Late fees will apply.

EXTENSION SERVICES LATE POLICY

Please allow extra time to arrive at your appointment, if you are late to your appointment your stylist may not be able to provide you with your installation

If we are unable to provide your installation appointment due to you being late, our cancellation policies will apply and the balance of your appointment will also need to be paid before another installation appointment is booked.

NO EXTRAS POLICY

It’s salon policy that due to our insurance and OH&S that additional persons/children cannot attend the salon with you during your appointment.

If for some reason you need to bring and extra person with you, you must contact that salon prior to your appointment.

Newborn & breastfeeding babies are of course welcomed.

COLOUR/CUT ADJUSTMENT POLICY

We do not offer a “change of mind” re do service. However, we do want to ensure all our Bombshell babes are 100% satisfied with their service.

To facilitate this, we have a 10 day adjustment policy

If you have any concerns with your service, please contact us within 10 days from your original appointment date to resolve any issues.

PAYMENT OPTIONS

Payment for your appointment can be made using Eftpos (AMEX not accepted), Afterpay (minimum $200) or Cash.

Afterpay can not be used for extensions deposits.

PARKING

Parking can be found directly next to the salon in the Wilson underground 3 level car park.